Privacy Policy

Personal Information

• Registration Data: Name, email address, username, and Google account information (when using OAuth)
• Profile Information: Username, profile picture, and study preferences
• Contact Information: Email for verification, password resets, and platform notifications

Usage Data

• Practice Activity: Questions answered, accuracy rates, attempts, time spent
• Performance Metrics: Subject and chapter-wise accuracy, difficulty level performance
• Streak & Session Data: Daily streaks, session durations, study patterns
• Bookmark & Flag Data: Questions bookmarked or flagged for review
• Mock Test Results: Scores, rankings, and performance in shared tests

Community & Interaction Data

• Forum Posts: Questions asked, replies posted, and discussions participated in
• @Mentions: Tags in forum posts and notifications received
• Votes & Reactions: Upvotes, downvotes, and accepted answers
• Telegram Integration: Notification preferences, Telegram ID, username, and interaction history with the QuiZA bot
• Mock Tests: Created tests, share codes, and participant attempts

Technical Data

• Device Information: Browser type, operating system, device type
• IP Address: Used for rate limiting and security purposes
• Cookies: Session management and preferences
• Usage Analytics: Page views, feature interactions

Payment Information

We do not store payment card details. All transactions are processed securely through Razorpay, our payment gateway provider. We only retain:

• Transaction IDs and payment confirmation
• Subscription purchase history
• Subscription expiration dates
• Attempt labels (e.g., "May 2026", "September 2026")

Primary Uses

• Service Delivery: Providing access to MCQs, mock tests, performance tracking, and all platform features
• Personalization: Customizing your study experience, question recommendations, and progress tracking
• Performance Analytics: Generating charts, graphs, and insights about your preparation journey
• Streak & Gamification: Tracking daily streaks, achievements, and leaderboard rankings
• Community Features: Enabling forum discussions, @mentions, and collaborative learning

Communication

• Account Management: Email verification, password resets, and security notifications
• Platform Updates: Feature announcements, improvements, and service notifications
• Discussion Activity: Forum reply notifications, @mention alerts, and accepted answer confirmations
• Telegram Notifications: Daily practice reminders, forum activity alerts, and quiz notifications via Telegram bot
• Educational Content: Study tips, preparation strategies, and CA Final exam updates
• Subscription Reminders: Expiration notices, renewal options, and payment confirmations

Improvement & Research

• Platform Enhancement: Understanding feature usage to improve user experience
• Question Quality: Analyzing question performance to maintain and improve content quality
• Learning Analytics: Studying learning patterns to optimize study recommendations
• Difficulty Calibration: Using aggregate data to refine question difficulty levels

Aggregated Analytics

We analyze anonymized, aggregated data to:

• Calculate global accuracy percentiles and cutoffs
• Generate global leaderboards and rankings
• Determine question difficulty tiers
• Identify common knowledge gaps among students

This data is completely anonymized and cannot be traced back to individual users.

When We Share Information

Public & Community Data

Some information is publicly visible and shared with other users:

• Public Profile: Username, profile picture, join date, and statistics (questions answered, accuracy rate)
• Leaderboard Data: Ranking position, accuracy percentage, and performance metrics
• Forum Posts: Questions asked, replies posted, and discussion contributions
• Votes & Reactions: Upvotes/downvotes and accepted answers (anonymized stats)

Important: Do not share personal information in public forum posts that you wish to keep private.

What We NEVER Share

• Email addresses (except with email service providers for delivery)
• Payment card details (processed securely through Razorpay)
• Passwords or authentication tokens
• Individual performance data in identifiable form

Payment Security

All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store or have access to:

• Credit/debit card numbers
• CVC/CVV codes
• Expiry dates
• Bank account details

Data Breach Protocol

In the unlikely event of a data breach:

• We will notify affected users within 72 hours
• Provide clear information about what data was compromised
• Take immediate steps to contain and remediate the breach
• Report to relevant authorities as required by law

Retention Periods

Account Deletion

You can request account deletion at any time by contacting us. Upon deletion:

• Your profile and personal information will be removed within 30 days
• Your forum posts will be anonymized (attributed to "Deleted User")
• Some data may be retained in anonymized form for analytics
• Data required for legal compliance will be retained as specified above

Data Portability

You can request an export of your data at any time. We provide your information in a structured, commonly used format (JSON/CSV) including:

• Profile information and preferences
• Question attempt history
• Performance metrics and analytics
• Subscription and payment records
• Forum posts and contributions

Your Data Rights

GDPR Compliance

For users in the European Economic Area (EEA), we comply with GDPR regulations:

• Lawful basis for processing: Contract, Consent, Legitimate Interests
• Data Protection Officer: Contact us via the methods below
• Right to lodge a complaint with supervisory authorities

CCPA Compliance

For California residents, we comply with CCPA requirements:

• You can request disclosure of data collection and sharing practices
• You can request deletion of personal information (with certain exceptions)
• You can opt-out of the sale of personal information (we do not sell data)
• Non-discrimination for exercising CCPA rights

How to Exercise Your Rights

To exercise any of these rights:

• Use the "Delete Account" feature in your profile settings
• Contact us through the discussion forums or support channels
• Email us at: support@quiza.in

We will respond to your request within 30 days. Identity verification may be required for security purposes.

Types of Cookies We Use

Managing Cookies

You can control cookie preferences through:

• Browser settings (block or delete cookies)
• QuiZA settings page (manage preferences)

Disabling essential cookies may prevent you from using certain features of the platform.

Third-Party Tracking

We do not use third-party advertising or tracking cookies. All tracking is limited to improving platform functionality.

Contact Methods

Response Time

• General inquiries: Within 2 business days
• Privacy-related requests: Within 30 days (as required by law)
• Security incidents: Immediate response for verified threats

Data Protection Officer

For users in the EU/EEA, our Data Protection Officer can be reached at:

QuiZA Privacy Team
Email: dpo@quiza.in
Subject: DPO Request